Refund Policy
Return Policy
At Rivana Jewelry, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, we are here to assist you with a smooth and respectful return process.
Return Eligibility
Returns are accepted within 14 days of delivery. To be eligible for a return, items must be:
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Unused and unworn
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In their original condition
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Returned with original packaging, including any protective materials and tags
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Please note that the following items are considered final sale and are not eligible for return or refund:
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Customized or personalized jewelry
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Digital gift cards
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Items marked as “Sale” at the time of purchase
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund. If approved, a refund will be issued to your original method of payment within 7 business days.
Shipping costs are non-refundable unless the item arrived damaged or defective.
Initiating a Return
To begin a return, please contact our customer support team at:
Email: rivanajewelry.official@gmail.com
Be sure to include your order number and the reason for your return. Our team will respond with the next steps and return instructions.
